Designing a UX that helps CSA investigators solve cases faster
For us at Griffeye, the user experience (UX) is a critical factor we take into account during every part of the product development process, and whenever we design and update features on the Analyze platform. To dive more deeply into this topic, we had a chat with our UX designers Fredrik Östlund, Frans Kullgren, and Niklas Severinsson. They explain why UX is so important, how they manage to stay in touch with user needs, and reveal what kind of design updates Griffeye Analyze users can look forward to in the latest release.
Why UX is so critical for CSA investigators
“By creating a good user experience, we can facilitate for end-users and allow them to focus on the important work they do, without getting distracted by clutter and other impressions within the platform”.
“When you hear stories about how cases were solved using the Analyze platform, and gain an understanding for how it was done and what steps were taken, you truly realize the importance of maintaining a good user experience and how great the outcome can be,” adds Frans Kullgren, our newest team member who has a background in cognitive science.
Our users are faced with an enormous amount of information, and by making things more readable and easier to grasp on the Analyze platform, the general impression becomes a lot better.
Fredrik Östlund – UX Designer, Griffeye
Working closely with our end users
“The relationship with the law enforcement liaisons is extremely important to us. From them, we can get an understanding about issues end users may have in their daily work, and insights into how certain features are being used.”
“We can never fully understand what our end-users experience in their daily work or the stress they go through, so we are very thankful for their commitment and motivation to help us get better and improve the platform,” adds Fredrik.
Design updates from our UX team
Responding to a request from users, we have also made it possible in this release to select different modes: light or dark. This feature, combined with the more straightforward look of the platform, are examples of new UX design attributes that can help reduce eye strain and make navigating the platform less overwhelming for the brain.
Although the platform has gotten a major facelift, it is far from finished as it will always be a work in progress. Looking into the future, we will continue working closely with our end users to further improve the workflows on the Griffeye Analyze platform and better guide them while they’re using the products, helping them focus on the right things.